Returns & Exchanges
Due to the perishable nature of our food products, we cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 24 hours of delivery to resolve any issues with your MacSween order.
Inspect Your Delivery
Upon arrival, immediately check your package for any signs of damage or temperature compromise to ensure the quality of your haggis or vegetarian products.
Document the Issue
If there is a problem, take clear photographs of the product and the shipping label to help us process your claim quickly and efficiently.
Contact Customer Support
Email our team with your order number and the photos of the issue, and we will review your request for a replacement or refund within 48 hours.
Resolution and Refund
Once your claim is approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing