Frequently Asked Questions
Everything you need to know about Scotland's most loved haggis.
How do you ensure the freshness of food items during shipping?
All orders are packed in temperature-controlled, insulated packaging with chilled gel packs to ensure your products arrive in peak condition and remain at a safe temperature during transit.
Can I freeze Macsween products upon arrival?
Yes, most of our products are suitable for home freezing. We recommend freezing on the day of delivery and consuming within 6 months. Always defrost thoroughly in the refrigerator before cooking.
Do you offer vegetarian or vegan options?
Absolutely. We are famous for our award-winning Vegetarian Haggis, which is also suitable for vegans. It is made with a delicious blend of oats, lentils, beans, and vegetables.
What is your policy on returns for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or there is an issue with the quality, please contact our customer service team within 24 hours for a resolution.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
Where can I find cooking instructions for my haggis?
Detailed cooking instructions for oven, microwave, and steaming methods are printed on the product packaging. You can also find video guides and recipes on our website's 'How to Cook' section.